Craft-e-Liza
1 Sandycliffe Close
Forest Town
Mansfield
Notts
NG19 0EX
Contact
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Craft-e-Liza
1 Sandycliffe Close
Forest Town
Mansfield
Notts
NG19 0EX
You must be logged in to post a comment.
Oops, just sent an order through and there should only be 1 extra fine white pen instead of 2. Can you adjust my order please. Sorry.
Thanks
Valerie
Hi Valerie
All sorted, I will reimburse your PayPal account with £4.30
Regards
Meryl
Have received my order with thanks. Just one query how do I access the feebie cards I requested.
Steph.
Hello Stephanie,
On your order you will find just below the free pattern text which says Download: Free pattern, click on this link and it will download to your computer so you can print it off. Please see below
ORDER NUMBER: 4045
DATE: July 21, 2017
TOTAL: £0.00
Order Details
PRODUCT TOTAL
Mary.G.Kerr Happy Birthday × 1
Download: FreePattern6.pdf £0.00
Subtotal: £0.00
Total: £0.00
I hope this helps
Meryl
Hi, I didn’t not want to pay with PayPal, but with my British debit, I now live in Spain, and PayPal.uk won’t work here.
Hello Janet
I believe you can log on as a guest to paypal and then pay with your card, failing that I am able to take card payments over the telephone.
Regards
Meryl
Hi Meryl
I received my order this morning love all my items and I had no problem about you posting them together xx
Angela
Hi Angela
Thank you for using my website to order your parchment templates from. I am so pleased you like them, the garden/pond template is a favourite of mine.
Meryl
Please help don’t know if my order has been processed correctly don’t want to place order twice did fill out bank details
Hello June
Sorry for delay in replying.
Your order is showing as cancelled on the system, I have checked my bank and no payment has been credited from you. If you would rather ring to place the order I am happy for you to do that, but I will be unavailable from 9.45 to 1pm today.
Regards Meryl
Thanks for your reply Meryl hopefully I’ve placed my order now. Just been to my local parchment class and running out of paper.
Package is on its way to you
Meryl
I have just place an order but the address is wrong I have moved please cancel this order
Hi Patricia
Thanks for your call today I have now changed the address and your order will be in post today.
Meryl
What is the difference between the 2 PCA A5 perforating mats? One says for honeycomb grid… is there much of a difference?
Hello Madeleine
The difference between the A5 perforating grids is –
One has holes which run along the grid in a straight diagonal way the line of holes are at a 45deg. angle
The other has holes which gives a honeycomb or daisy pattern when perforated the holes are at a 60deg angle.
If you go on to the product details there are pictures of each grid which shows the way the holes are set out.
Or if you prefer I can email you direct with photographs.
Meryl
Thank you for the explanation but I was asking about the mats not the girds. Are they the same?
Many apologies Madeleine my mistake, there is not really much difference at all between the perforating mats, it is a different kind of foam but to be honest it is very difficult to tell on from the other.
Meryl
I am trying to do an order I am after to having paper and needing ribbon but I cant find any can you help me. Thank you
Hello Dianalyn
Parchment paper, plain and coloured, can be found under “Products” then “Parchment Craft Paper”. I do not have ribbon on my website although I have a selection of different types of ribbon it is too varied to put on the site.
Regards Meryl
Meryl,
If you could put together a selection of different ribbons I would be more than happy to pay whatever amount you feel is sufficient for it. Just let me know. I will be more than grateful.
Hello Dianalyn
I will look at what full reels I have tomorrow and let you know the colours, widths and whether they are satin, organzer or grosgrain.
Regards Meryl
Hi Dianalyn, So sorry I got carried away with what I was doing today and totally forgot to get the ribbons out I will do that first thing tomorrow
Meryl
Meryl,
I’ve sent you an email with what I’d like as far as the ribbon is concerned I hope you’re able to get it in time and add it to my order before sending it out and I will PayPal you the money, I also would like to include The Clear Embossing Mat for 5.50 if you could please include that too. Let me know how much I need to add to PayPal.
I also want to join your monthly template class so please let me know how I can work that out for monthly classes. Kindest regards and I look forward to hearing back from you shortly.
DianaLyn Slavin USA
Hi. Just received my order 5833 today but something was missed off it. Can you contact me please as I have tried to email but the email won’t go through as it thinks it is spam. Regards Diane
Hello Diane
I am sorry there was an item missing, can you please let me know which product you did not receive?
Your message came through to my email address and was sitting in the inbox this morning when I opened it.
Kind regards
Meryl
Thank you for the very quick reply and fast service. I will try the email address again.
Hi Diane,
Can you tell me please what was missing from your order, so I can try to resolve the matter.
Thank you
Kind Regards
Meryl
Hi
It was the A5 bold Honeycomb flexiduo grid. I ordered 2 but was only one in parcel. My emails are bouncing back to me still.
Hello Diane
I am very sorry that I missed one of the Flexiduo grids from your order and for the fact it has taken me so long to reply.
I have been trying to locate one of these grids for you as I find that I am completely out of stock and will not be able to replenish my stock of this particular grid due to PCA in Australia now being closed and PCA (UK) not yet having the grids.
So far I have been unlucky in my search and can only offer two choices for you, that is, if you are willing to wait a little longer I will continue trying other suppliers or I can offer a refund for the grid which is missing.
Kind regards
Meryl Marriott
Hi Diane,
I have located a Honeycomb Flexiduo Grid and arranged to have it shipped direct to you, it is coming from Australia, it should be with you shortly.
Thank you for your patience and I am sorry for the inconvenience this has caused.
Kind regards
Meryl
Hi Meryl
Thank you for all you have done to get the missing item to me. Really appreciate it. Parcel has arrived and you have one very happy customer. Thanks again
Diane
Thats wonderful Diane, pleased I could help
I changed my payment method
Order 5910. I added a different credit card! Thank you!
Hi Meryl
I placed an order WC-6333 on Jan. 7/23. Do you have a tracking number for this package as I have not received or heard of it yet
which is nearly 2 months. So looking forward to receiving it. Thanks.
Diane Lavallee
Hello Dianne,
As I explained in my email to you on 31st January 2023 I dropped your order off at my local Royal Mail post office on 11th January 2023. This was the day before the Cyber attack on our postal services. In this email message I also included the tracking for that parcel, please see below. I was informed yesterday that Royal Mail were now able to resume normal service and international parcels were starting to be sent on to their destinations, hopefully this means that your order will be with you very very shortly.
As you will see from the information below your order was posted on 11th January 2023. I have tried to using the tracking number but at the moment there is no information, other than the post office has dealt with it.
In Branch on 11-01-2023
Int Tracked Large Letter S3N1K7 LE141045035GB £16.55 >
Weight584g
Destination387 FIRST AVE N, S3N1K7
Service DescriptionFor information regarding Royal Mail products and services visit http://www.royalmail.com.
Cost Break Down
• Royal Mail International Economy Large Letter£16.55
I will keep trying to get more information for you and keep you up dated. Yesterday I was advised by my local post office to not send any international mail until further notice.
I am very sorry but this has been something which I have had no control over and have received no information from the post office other than we are not accepting any international parcels, therefore I was not able to to give customers information because I had none to give.
Yours truly
Meryl Marriott
Meryl,
To let you know that my parcel showed up today. Thank you for your time.
Diane
Thank you for letting me know Diane, that is good news, it didnt take too long once royal mail had got themselves up and running again. I am just sorry you got caught up this terrible mess.
Meryl
bonjour,
Jai passé une commande le 18 mai ,jusqu’a maintenant pas numéro de suivi pour ce colis #6476
Hello,
I placed an order on 30th Jan , order no 6625, and its status has not changed from “processing”
I had hoped for the next day dispatch as per your website . I have emailed you for an update however not received a reply.
Could you please update me as to what is happening with my order.
Many thanks
Mel
Hello,
Under normal circumstances I would ensure that orders are dispatched with 24 hours of receiving them, but sometimes personal things do happen, I could not have anticipated my daughter having a bleed on the brain and therefore spending time with her at the hospital the latter end of last week.
I can only apologise for the delay in your order not being promptly dealt with, all items are packed and will be in post, first class, today.
Yours
Meryl Marriott
Hello Meryl,
My parcel arrived yesterday, July 22, here in Springfield, Ohio, USA. Unfortunately one of my 4 pointed pricking tools was manufactured with one short point! The second (10251) 4 needle points are normal. This is order #6733 of 13 July 2024, I bought your last two of these on sale at 3.00 GBP. I have a photo but it won’t take here.
I know it isn’t your fault! Is it possible to hold the replacement pricker till the back order of the “diagonal multi-grid 28, Bold (large A4) for 8.75 GBP” comes in? How do you wish me to complete the order at that time to pay for the Grid? Let me know what you wish me to do as I then can cover the cost of two items on this overseas mailing.
Thank you, Ellen Ottoson PS – I hope your daughter has been doing well. I couldn’t help seeing that post.
Hello Meryl,
Correction to my previous message for a Grid. It is Pergamano Multi Grid 19, Diagonal Bold #31429 at 8.75 GBP. Sorry, I was looking at Groovi before. To be added to the replacement 4 pointed pricking tool when the Grid is back in order status. Then the two can be sent in Overseas Mail.
Thank you, Ellen Ottoson, of Springfield, Ohio USA regarding last order of 6733, July 13, 2024
Hello Ellen,
I am sorry the tool points are not the same length, I have found this in the past that the needles can be irregular lengths. I do have a few of the 4-Needle tool and will post one out to you. With regard to the No. 19 Diagonal Bold Multi Grid, I will not be having anymore stock of these grids again.
Regards
Meryl
Do you have Multi-Grid #28 Diagonal that will work with the regular 4 points pricker? If you have already posted the replacement then that is it.
I thank you for replacing the tool with the flat prick point and I’ll figure out what I can do with it otherwise – laughing!
Thank you for what you do to help us here in the US.
Ellen Ottoson
Hi Ellen
I do have the Multi-Grid 28 but that is an A4 Straight Bold grid not diagonal, £15.50. I also have an A5 Straight Fine grid No. 4 Multi-Grid, £8.75 and the A5 Diagonal Fine grid No. 24, £8.75
They are all up dated on website now as the quantity of each I have left in stock.
Regard Meryl
Hello Meryl, I still haven’t received the replacement of the 4-needle tool you were sending in place of the one I had with a flat point. I waited nearly a month now (July 24) and hope you can see if this order is still in shipment from the Royal Mail to the USA. I know it takes time but I felt you should know. Thank you, Ellen Ottoson
Hello Ellen,
Thank you for letting me know it does seem a long time, things are not normally this long it getting to US. I will look into this and let you know
Regards
Meryl
Hello Meryl, As of today (Sept. 4) the package with the 4-point pricking tool has still not arrived. Have you had the moment to check with the Royal Mail system? I may just go to our main Post Office and ask if there is another address with my street name that it could’ve accidentally been delivered to. I will wait. Thank you, Ellen Ottoson
Hello Ellen,
I am so sorry this one seems to have gone a stray, I think the best thing is for me to resend, again, and hope that the mail services get it right this time. I am will not be going to post office until tomorrow but will make sure one is sent to you then.
Meryl
Hello Ellen,
Your tool is now with Royal Mail – please see tracking number below-
Int Tracked Large Letter 45502-9368 LE678737024GB Tracking
Cost £10.60 >
Weight 36g
Destination
2400 GREEN KNOLL DRIVE, 45502-9368
Service Description
For information regarding Royal Mail products and services visit http://www.royalmail.com.
Sept. 17 – Hello Meryl, The 4-point pricker arrived today in the mail. It is fine and I thank you so much for coming through in replacing the lost one. Be well, Ellen