Contact

Craft-e-Liza
1 Sandycliffe Close
Forest Town
Mansfield
Notts
NG19 0EX

40 thoughts on “Contact”

  1. Valerie

    Oops, just sent an order through and there should only be 1 extra fine white pen instead of 2. Can you adjust my order please. Sorry.

    Thanks
    Valerie

    1. Meryl Marriott

      Hi Valerie

      All sorted, I will reimburse your PayPal account with £4.30

      Regards
      Meryl

  2. Stephanie

    Have received my order with thanks. Just one query how do I access the feebie cards I requested.
    Steph.

    1. Meryl Marriott

      Hello Stephanie,
      On your order you will find just below the free pattern text which says Download: Free pattern, click on this link and it will download to your computer so you can print it off. Please see below

      ORDER NUMBER: 4045
      DATE: July 21, 2017
      TOTAL: £0.00
      Order Details

      PRODUCT TOTAL
      Mary.G.Kerr Happy Birthday × 1
      Download: FreePattern6.pdf £0.00
      Subtotal: £0.00
      Total: £0.00

      I hope this helps
      Meryl

  3. Janet

    Hi, I didn’t not want to pay with PayPal, but with my British debit, I now live in Spain, and PayPal.uk won’t work here.

    1. Meryl Marriott

      Hello Janet
      I believe you can log on as a guest to paypal and then pay with your card, failing that I am able to take card payments over the telephone.
      Regards
      Meryl

  4. Angela

    Hi Meryl

    I received my order this morning love all my items and I had no problem about you posting them together xx

    Angela

    1. Meryl Marriott

      Hi Angela

      Thank you for using my website to order your parchment templates from. I am so pleased you like them, the garden/pond template is a favourite of mine.

      Meryl

  5. June Wraith

    Please help don’t know if my order has been processed correctly don’t want to place order twice did fill out bank details

    1. Meryl Marriott

      Hello June
      Sorry for delay in replying.
      Your order is showing as cancelled on the system, I have checked my bank and no payment has been credited from you. If you would rather ring to place the order I am happy for you to do that, but I will be unavailable from 9.45 to 1pm today.
      Regards Meryl

  6. June Wraith

    Thanks for your reply Meryl hopefully I’ve placed my order now. Just been to my local parchment class and running out of paper.

    1. Meryl Marriott

      Package is on its way to you
      Meryl

  7. patricia

    I have just place an order but the address is wrong I have moved please cancel this order

    1. Meryl Marriott

      Hi Patricia

      Thanks for your call today I have now changed the address and your order will be in post today.

      Meryl

  8. Madeleine

    What is the difference between the 2 PCA A5 perforating mats? One says for honeycomb grid… is there much of a difference?

    1. Meryl Marriott

      Hello Madeleine
      The difference between the A5 perforating grids is –
      One has holes which run along the grid in a straight diagonal way the line of holes are at a 45deg. angle
      The other has holes which gives a honeycomb or daisy pattern when perforated the holes are at a 60deg angle.
      If you go on to the product details there are pictures of each grid which shows the way the holes are set out.
      Or if you prefer I can email you direct with photographs.
      Meryl

      1. Madeleine

        Thank you for the explanation but I was asking about the mats not the girds. Are they the same?

        1. Meryl Marriott

          Many apologies Madeleine my mistake, there is not really much difference at all between the perforating mats, it is a different kind of foam but to be honest it is very difficult to tell on from the other.
          Meryl

  9. dianalyn slavin

    I am trying to do an order I am after to having paper and needing ribbon but I cant find any can you help me. Thank you

    1. Meryl Marriott

      Hello Dianalyn
      Parchment paper, plain and coloured, can be found under “Products” then “Parchment Craft Paper”. I do not have ribbon on my website although I have a selection of different types of ribbon it is too varied to put on the site.
      Regards Meryl

  10. dianalyn slavin

    Meryl,
    If you could put together a selection of different ribbons I would be more than happy to pay whatever amount you feel is sufficient for it. Just let me know. I will be more than grateful.

    1. Meryl Marriott

      Hello Dianalyn
      I will look at what full reels I have tomorrow and let you know the colours, widths and whether they are satin, organzer or grosgrain.
      Regards Meryl

    2. Meryl Marriott

      Hi Dianalyn, So sorry I got carried away with what I was doing today and totally forgot to get the ribbons out I will do that first thing tomorrow
      Meryl

  11. dianalyn slavin

    Meryl,
    I’ve sent you an email with what I’d like as far as the ribbon is concerned I hope you’re able to get it in time and add it to my order before sending it out and I will PayPal you the money, I also would like to include The Clear Embossing Mat for 5.50 if you could please include that too. Let me know how much I need to add to PayPal.
    I also want to join your monthly template class so please let me know how I can work that out for monthly classes. Kindest regards and I look forward to hearing back from you shortly.
    DianaLyn Slavin USA

  12. Diane Robertson

    Hi. Just received my order 5833 today but something was missed off it. Can you contact me please as I have tried to email but the email won’t go through as it thinks it is spam. Regards Diane

    1. Meryl Marriott

      Hello Diane

      I am sorry there was an item missing, can you please let me know which product you did not receive?

      Your message came through to my email address and was sitting in the inbox this morning when I opened it.

      Kind regards
      Meryl

      1. Diane Robertson

        Thank you for the very quick reply and fast service. I will try the email address again.

        1. Meryl Marriott

          Hi Diane,
          Can you tell me please what was missing from your order, so I can try to resolve the matter.
          Thank you
          Kind Regards
          Meryl

          1. Diane Robertson

            Hi
            It was the A5 bold Honeycomb flexiduo grid. I ordered 2 but was only one in parcel. My emails are bouncing back to me still.

          2. Meryl Marriott

            Hello Diane
            I am very sorry that I missed one of the Flexiduo grids from your order and for the fact it has taken me so long to reply.
            I have been trying to locate one of these grids for you as I find that I am completely out of stock and will not be able to replenish my stock of this particular grid due to PCA in Australia now being closed and PCA (UK) not yet having the grids.
            So far I have been unlucky in my search and can only offer two choices for you, that is, if you are willing to wait a little longer I will continue trying other suppliers or I can offer a refund for the grid which is missing.
            Kind regards
            Meryl Marriott

          3. Meryl Marriott

            Hi Diane,
            I have located a Honeycomb Flexiduo Grid and arranged to have it shipped direct to you, it is coming from Australia, it should be with you shortly.
            Thank you for your patience and I am sorry for the inconvenience this has caused.
            Kind regards
            Meryl

  13. Diane Robertson

    Hi Meryl
    Thank you for all you have done to get the missing item to me. Really appreciate it. Parcel has arrived and you have one very happy customer. Thanks again
    Diane

    1. Meryl Marriott

      Thats wonderful Diane, pleased I could help

  14. Marcia Mcilrath

    I changed my payment method

    1. Marcia Mcilrath

      Order 5910. I added a different credit card! Thank you!

  15. DIANE LAVALLEE

    Hi Meryl

    I placed an order WC-6333 on Jan. 7/23. Do you have a tracking number for this package as I have not received or heard of it yet
    which is nearly 2 months. So looking forward to receiving it. Thanks.
    Diane Lavallee

    1. Meryl Marriott

      Hello Dianne,
      As I explained in my email to you on 31st January 2023 I dropped your order off at my local Royal Mail post office on 11th January 2023. This was the day before the Cyber attack on our postal services. In this email message I also included the tracking for that parcel, please see below. I was informed yesterday that Royal Mail were now able to resume normal service and international parcels were starting to be sent on to their destinations, hopefully this means that your order will be with you very very shortly.

      As you will see from the information below your order was posted on 11th January 2023. I have tried to using the tracking number but at the moment there is no information, other than the post office has dealt with it.

      In Branch on 11-01-2023
      Int Tracked Large Letter S3N1K7 LE141045035GB £16.55 >
      Weight584g

      Destination387 FIRST AVE N, S3N1K7
      Service DescriptionFor information regarding Royal Mail products and services visit http://www.royalmail.com.
      Cost Break Down
      • Royal Mail International Economy Large Letter£16.55

      I will keep trying to get more information for you and keep you up dated. Yesterday I was advised by my local post office to not send any international mail until further notice.

      I am very sorry but this has been something which I have had no control over and have received no information from the post office other than we are not accepting any international parcels, therefore I was not able to to give customers information because I had none to give.

      Yours truly
      Meryl Marriott

  16. DIANE LAVALLEE

    Meryl,
    To let you know that my parcel showed up today. Thank you for your time.
    Diane

    1. Meryl Marriott

      Thank you for letting me know Diane, that is good news, it didnt take too long once royal mail had got themselves up and running again. I am just sorry you got caught up this terrible mess.
      Meryl

  17. reguia stierlen

    bonjour,
    Jai passé une commande le 18 mai ,jusqu’a maintenant pas numéro de suivi pour ce colis #6476

Leave a Reply